Refund policy

Product Return

Please click to download our Customer Returns Form. Any products returned for exchange or credit not received back in the condition they were initially sent (including packaging) will be subject to a charge to cover the cost of the goods, plus any repackaging expenses incurred. For example, if the goods are just returned as unwanted, we will resell them, but this cannot occur with damaged or marked packaging. This does not affect any of your statutory rights.

Returns Service

All items purchased on our website can be returned to us, excluding ALL wine cabinets/refrigerators, dehumidifiers, air conditioner units, customised/branded items and bespoke wine racking.

You must return all unwanted goods to us in an unused, resaleable condition. Clearly label your name (the sender of the goods) when returning the goods so we can process and refund you as quickly as possible.

I want to return an item(s)...

1. Please include your original packing note or download our Customer Returns Form.
2. We suggest using Collect + or Parcel2Go if you wish to return any unwanted goods to Wineware. These independent courier companies will either pick up and deliver back to us (Parcel2Go), or you drop your parcel at a 'pick up point', and then they provide it back to us (Collect +). The customer would pay online for this service.
3. Once we have received the goods back, we will then refund you.

 

I want to exchange an item(s)...

Option 1 - Fast

1. Place a new order with Wineware online for the NEW goods you want. Wineware will then send out your NEW goods.
2. Please include your original packing note or download our Customer Returns Form.
3. Return the unwanted goods in a resaleable condition to the address below. Again, we recommend doing this with either Parcel2Go or Collect+.
4. Wineware will then receive your RETURNED goods and refund you for these.

 

Option 2 - Standard

1. Please include your original packing note or download our Customer Returns Form.
2. Return the unwanted goods in a resaleable condition to the address below. Again, we recommend doing this with either Parcel2Go or Collect+.
3. Wineware will then receive your RETURNED goods.
4. Wineware will contact you regarding additional or credit between the difference of goods.
5. Wineware will then send out your NEW goods

Do you wish to return incorrect goods?

Unfortunately, if we send you the incorrect items, we will provide details for returning the goods or arrange a collection (depending on the parcel size). Again, you will not be charged for this service.

Do you wish to return unwanted goods?

You have up to 28 days to exchange or return any unwanted items. We suggest using Collect + or Parcel2Go if you wish to return any unwanted goods to Wineware. These independent courier companies will either pick up and deliver back to us (Parcel2Go), or you drop your parcel at a 'pick up point', and then they provide it back to us (Collect +).

How to use Collect + to return to Wineware:

• Click here to use the Collect + website
• Pay online for the service
• Make sure goods are boxed, re-sellable and well-packaged
• Drop the parcel off at Collect + Pick Up Point (this information is available on the Collect + website)

 

How to use Parcel2Go to return to Wineware:

• Click here to use the Parcel2Go website
• Pay online for the service
• Make sure goods are boxed, re-sellable and well-packaged
• Wait for the parcel to be collected from the courier you have selected

 

Please mark all returned parcels to the following address:

Returns
Wineware (Racks & Accessories) Ltd
Unit 12 Brookside Business Park,
Brookside Avenue,
Rustington,
West Sussex,
BN16 3LP

Wine Refrigeration Cabinets/Coolers - Cancellations and Returns

You are entitled to cancel your contract if you so wish, provided you exercise your right no longer than 14 days after the day you receive the goods. If you want to exercise your right to cancel, you must retain possession of the goods and take reasonable care of them.

A collection fee for returning the goods will apply, from £150.00. Collection of the goods will ONLY take place from the delivery address to which they were delivered.

Alternatively, you can return the items at your own cost within 14 days of such cancellation, and we will reimburse you (by the method used to pay for the original transaction) the amount concerning goods to which cancellation rights apply.

This refund will be processed by 14 days after the appliance is returned to us. Upon receipt of the returned appliance, it will be inspected to ensure it is in perfect condition and includes all relevant accessories, manuals, components, etc.

If you cancel an order after the goods have been dispatched, you will be charged the cost of collecting the item. The price will be deducted from any refund that is due to you.

Please note:

• We recommend you return goods by a recorded delivery method, as proof of return may be required. The goods should also be insured should they be damaged during the return transit. If goods are damaged by the couriers you choose to use, that is your responsibility.
• If the appliance has been removed from its outer packaging, installed and used, or can no longer be sold as new, the refund due will be reduced accordingly.
• We may request photographic evidence of the appliance before collection.
• We reserve the right to claim any damage to the appliance(s) that may have occurred while the goods were in your possession. However, this does not affect your statutory rights.
• In conclusion, your order will be processed for reimbursement of the monies paid, less applicable collection charges, and charges for missing accessories, manuals, and components.