Opening and registering for an account are not mandatory when placing an order. However, registering saves your details (delivery and billing addresses) from ordering from us easily again. We do not retain any of your card details.

You will receive an email confirming that your order has been placed. However, if you notice that you’ve input any incorrect details, whether regarding an address or the incorrect item/quantity, please contact us with the correct information as soon as possible.

You can add to an existing order if the goods haven’t already been dispatched from our warehouse. The best way to do this is to contact us via phone (01903 786148) or email us (info@wineware.co.uk) to add to an existing order. We will then take payment for any additional items over the phone. We may alternatively ask you to place an additional order online, and if possible, we’ll combine the additional orders so that you’ll receive them in one delivery.

Yes, we deliver worldwide. Delivery prices will vary depending on the weight, size and destination. Once you’ve chosen your items within the shopping cart, the website will automatically calculate the delivery price for your chosen destination. Delivery times vary on the destination, so please refer to our ‘International Delivery Times’ on the shipping and returns page. (Insert link). Please note that there are some exceptions where we are unable to deliver certain products to certain countries due to weight,  size and particular country importation requirements, and if your needs fall within these categories, then please contact us via email at info@wineware.co.ukor by phone on+ 44 (0) 1903 786148. We will do our utmost to either help or explain why there is some restriction.

Orders placed before 3:00 PM on any working day are guaranteed to be dispatched the same day (Monday - Friday / Stock Permitting).
Orders placed between 3:00 PM on a Friday and 3:00 PM on a Monday will be dispatched on Monday (excluding public/bank holidays).

Orders can be paid for online via PayPal or credit and debit cards. We accept all major payment cards, including Visa, Mastercard, American Express and Switch; however, we are unfortunately unable to accept Diners Card.

If you cannot place an online order, you can call 01903 786148 (between 9 AM and 5 PM, Monday to Friday).

Yes, your card details are totally secure. We do not retain any of your card details. Registering an account with us is easy to keep your address and billing address in one place without re-entering information.

If you have any difficulties regarding payment transactions on our online website, please phone us on01903 786148. Please alert us of any problems you encounter when using our online ordering system, and we will do our best to ensure these do not happen again. If your debit/credit card is still not working, we suggest checking your card’s status and funds with your bank.

If you have difficulties using or placing an order on our website, please call us at on01903 786148. Please alert us of any problems you encounter when using our online ordering system, and we will do our best to ensure these do not happen again.

We have over 2,000 items listed on the website, and most are in stock. We display an item in stock with a green tick and the quantity available on our website. However, occasionally and inevitably, we can run out of stock. If this is the case, we’ll contact you, usually within 72 hours, to let you know. If a product is out of stock, you can ‘pre-order’ the goods in most cases. Doing this, you will be charged straight away, and the goods will be dispatched to your chosen delivery address as soon as they are back in stock. When pre-ordering, you have priority in our queuing system on a pre-order date basis. When the goods become available to us, these orders are fulfilled in this order over and above subsequent orders. We have found that this is the best and fairest way to secure your preferred items if they are currently unavailable.

If you require a specific quantity of stock that is greater than what is shown on our website, please contact us so we can contact the supplier to obtain additional stock at short notice.

Once your payment has been received, you will receive an email confirming your purchase. If you notice that you’ve inputted any incorrect details regarding an address or the incorrect item/quantity, please contact us with the correct information as soon as possible.

All of the products on our website include the current applicable United Kingdom VAT.

If you are VAT exempt, usually because the delivery address is outside of the UK, the website willautomatically deductthe UK VAT. However, please be aware that youmay be charged import duty when the goods arrive in your chosen delivery country. This is not always the case, but it can and does happen, so this charge, if incurred, is unknown and cannot be shown as an inclusive price on our website.

If your payment has been declined, please call 01903 786148 and speak to one of our customer service advisors. They can see the status of your order and advise on what action to take. If you are having difficulties speaking to one of our members, email us at info@wineware.co.uk.

We include a packing note with the goods when dispatching your goods. There are no financial costs of the goods shown on any paperwork received with your parcel.

If you are purchasing an item(s) for a friend and are delivering it directly to them, we’ll include your name and address and inform them that the goods have been sent on your behalf and include a gift tag if required.

If you have not received a confirmation email within 72 hours, please call us on01903 786148or emailinfo@wineware.co.ukwith your order number. We will be able to track down your order and payment details.

You can amend your order up until you have entered your payment details. However, once you have completed this order section, you can’t amend it online. If you wish to amend your order, please contact us either by phone at 01903 786148or email us atinfo@wineware.co.uk.

You can cancel all orders from Wineware up to 14 working days following the placement of the order. Please inform us by email atsales@wineware.co.uk stating 'Order Cancellation' as the subject and including all order details (name, products, order number, etc.) within the correspondence. Cancelled orders will be refunded in full once Wineware has received the goods back in a new and re-sellable condition; however, this does not include any shipping costs incurred by the sender.

Products that are deemed faulty can be returned for replacement or a full refund. This does not affect any statutory rights that you may have. You can return faulty goods up to 7 working days after receiving the order. Contact us immediately by phone on01903 786148, and one of our customer service advisors will be able to help you. If all our lines are busy, then please email us atinfo@wineware.co.uk. We want to make sure the order you receive is as described.

We ensure that all our goods are packaged safely and securely before leaving the Wineware warehouse. If you want to see how your goods are processed from start to finish, pleaseclick here.

Please click to download our Customer Returns Form. Any products that are returned for exchange or credit not received back in the condition they were originally sent (including packaging), will be subject to a charge to cover the cost of the goods, plus any repackaging costs incurred. I.e. if the goods are just returned as unwanted, we will resell these, but this cannot occur with damaged or marked packaging. This does not affect any statutory rights that you may have.

Please mark all returned products to the following address:
Returns
Wineware (Racks & Accessories) Ltd
Unit 12, Brookside Business Park
Brookside Avenue, Rustington
West Sussex
BN16 3LP

The customer is responsible for ensuring that the ordered wine storage unit fits into your property and the final destination. All dimensions are available to view on each product on our website; the customer must, therefore, ensure that the unit is suitable. If the unit is ordered and, when delivered, does not enter the property or destination for whatever reason, then we will charge a fee of 25% of the retail value to enable us to return the unit to our suppliers. This is ONLY, provided that it is left in its original, unopened packaging. If the packaging of the cabinet is opened, you CANNOT return the unit. This condition reflects the delivery policy of the manufacturers.

We are always happy to see if our suppliers stock the product(s) you are after. So contact us with the product code and quantity you require (we need this information), and we will do our best to track it down!

Please feel free to give us any feedback, recommendations or comments about our customer service, products or website. We take this very seriously and aim to deal with any problems or difficulties quickly and effectively. Please email us at info@wineware.co.uk or write to us: Wineware (Racks & Accessories) Ltd, Unit 12 Brookside Business Park, Brookside Avenue, Rustington Trading Estate, Rustington, Littlehampton, West Sussex, BN16 3LP, United Kingdom. We try to respond to all enquiries as soon as possible.

Where can I find out more about your products?

Each product features a useful description; however, if you would like further information, please call us on 01903 786148. We also have our YouTube channel to demonstrate a good variety of our products and offer useful information/tips for you.

If you would like to speak to us, contact us via the following methods:

• Telephone – 01903 786148
• Email - info@wineware.co.uk
• Twitter - Tweet us
• Facebook - Like us
• Instagram - Like us
• YouTube - Watch us
• Pinterest - Pin with us